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MANAGE YOUR SUBSCRIPTION

View options & terms below and select how you would like to proceed.

Membership Freeze Policy

We understand that sometimes you may need a temporary break.

How Freeze's works

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  • All freeze requests must be submitted in advance via the official freeze request form and must include a requested end date.
     

  • A minimum freeze period of 21 days applies.
     

  • Maximum freeze period: 3 months.
     

  • Direct Debit payments will be paused during the approved freeze period.
     

  • Your membership will automatically resume after the freeze end date provided.
     

  • Your membership will be extended by the length of the freeze.

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Additional conditions

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  • New memberships must complete an initial 3-month period before a freeze can be requested.
     

  • After this initial period, members may request one freeze per calendar year.

Membership Termination Policy

All memberships are billed monthly by Direct Debit and operate on a rolling basis.

If you wish to cancel your membership, we require 30 days written notice.

​How cancellation works

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  • Notice must be submitted by the Request Form.
     

  • Your membership will end 30 days from the date your notice is received.
     

  • This applies regardless of your billing date.

 

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Direct Debit payments during notice

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  • Your regular Direct Debit may still be collected during the 30-day notice period.
     

  • Any payment taken during this time covers your access within the notice period only.
     

  • Payments made during the notice period do not extend membership beyond your cancellation date.


Access during notice period

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  • You will continue to have full access to sessions during the 30-day notice period.
     

  • Access will automatically end once the notice period has expired.
     

Example

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  • If we receive your cancellation on 5 June, your membership will end on 5 July.

  • A Direct Debit collected on 20 June covers this period only.

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